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Bank ‘forged’ guarantee signature of distressed customer, rules High Court

Online Published Date : 04 June 2021 | Appeared in issue: Vol 33 No 9 - 08 May 2021

Allegations of bank staff forging signatures that would allow them to enforce recovery and repossessions against vulnerable customers have festered for years in the United Kingdom, while authorities in the United States and Australia have uncovered alarming levels of such practices. Now, the English High Court has upheld a claim, reports Denis O’Connor.

Managing misconduct risk through culture

Online Published Date : 04 June 2021 | Appeared in issue: Vol 33 No 9 - 08 May 2021

Employee misconduct is at the heart of the risks facing businesses today, so it is imperative to work towards a culture that mitigates against behavioural problems. A careful balance should be struck between demonstrable, measurable procedures and less structured approaches, say Holly Insley, Emma Rachmaninov and Nicola Jones.