Viewpoint: Real-time data exchange will define digital progress in 2021

Every aspect of 2020 has been defined by Covid-19, and the market’s efforts in relation to technology and process change are no different. However, while it has presented significant challenges for both re/insurers, brokers, and their clients globally, it has also driven the need for technology to play a larger part and, dare I say, begun to change the mindset as to how the industry uses it.