Insurance Broking Practice and the Law
| This chapter was updated in March 2025. The next review of this chapter is due in September 2025. |
Chapter 15
THE BROKER’S ROLE AND DUTIES OWED IN THE CLAIMS PROCESS
INTRODUCTION
15-1
This chapter deals with the broker’s role in the claims process after notification.1 The broker’s duties to their client will usually continue after the placing of the insurance cover and may include duties to assist the client in presenting claims under the policy. In addition, the broker may, in certain situations, owe obligations to the insurer.