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Assessing outcomes of the APP Fraud Code

Online Published Date : 03 June 2020 | Appeared in issue: Vol 32 No 9 - 21 May 2020

The PSR, LSB and FOS have concluded that thebanks’ voluntary APP (Authorised Push Payment) Fraud Code has not resulted inthe levels of reimbursement to scam victims they would have expected. Denis O’Connor examines their findings onhow the Code is not working effectively for customers.