Tackling the ‘compensation culture’

In its response to the Better Regulation Task Force (BRTF) report, Better Routes to Redress, the Government states that claims management companies offering ‘no win no fee’ deals have one last chance to get their house in order. To avoid the Government stepping in to impose regulation, claims management companies are expected to take urgent action to significantly improve the service that they provide to consumers and ensure that they do not raise expectations falsely through potentially misleading advertising and sales practices. They are also expected to focus on being more upfront about their processes and fees, better quality control and the speedier conclusion of claims.