“ …but with fairness to all involved. Above all, it needs teamwork. Management jargon calls that ‘seeking win-win solutions’. I prefer the immortal words of the Dodo in Alice’s Adventures in Wonderland, ‘Everybody has won and all must have prizes’. The prize is enhanced performance in a healthier atmosphere. It will involve deeper satisfaction for clients. It will lead to a brighter image and better rewards for a great industry. ” 1
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