The challenges of the use of online arbitration in commercial transactions
1.1 The concepts of Online Dispute Resolution (ODR)
1.1.1 Traditional means of dispute resolution
Every year, thousands of multinational companies emerge into the world, constantly expanding sales and production internationally through the internet. This is largely seen as the key to growing the economy and stimulating globalisation. Transactions in a global market increase the probability of transnational disputes, and parties situated sometimes in different continents are opposed over small claims.