Industry asked if it would like specific rules on vulnerable customers

By Neasa MacErlean

Firms are being asked whether they can design their own safeguards to treat vulnerable customers as well as they treat other clients — or if they would prefer new detailed rules. They have until 4 October to reply to a consultation on the issue. The consultation explains how, for instance, high-level rules could be introduced specifically regarding this group of customers. Another option is a set of sector-specific rules focused on particular risks.