R (ON THE APPLICATION OF CRITCHLEY) v FINANCIAL OMBUDSMAN SERVICE LTD BANK OF SCOTLAND PLC (TRADING AS HALIFAX) (FIRST INTERESTED PARTY) THE FINANCIAL CONDUCT AUTHORITY (SECOND INTERESTED PARTY)

[2020] Lloyd's Rep. IR Plus 9

QUEEN’S BENCH DIVISION (ADMINISTRATIVE COURT)

Before Mrs Justice Lang

Insurance (payment protection insurance) – Allegation of mis-selling – Complaint dismissed by Financial Ombudsman Service – Judicial review – Whether Ombudsman decision perverse or irrational – Utmost good faith – Financial Services and Markets Act 2000, section 228(2) – Financial Conduct Authority Handbook DISP.