We use cookies to improve your website experience. To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy. By continuing to use the website, you consent to our use of cookies. Close

Payment protection insurance: complaints to the Financial Ombudsman Service

Insurance Law Monthly

Payment protection insurance: complaints to the Financial Ombudsman Service

The Financial Ombudsman Service, established by the Financial Services and Markets Act 2000 as the statutory successor to a number of voluntary ombudsmen schemes in the financial services sector, is charged by the legislation with the duty to hear consumer complaints and award remedies where appropriate.

FOS operates under the Financial Conduct Authority’s Handbook, which is divided into a number of sections including DISP (disputes). R (on the Application of Laura Critchley v Financial Ombudsman Service Ltd [2019] EWHC 3036 (Admin), a decision of Lang J, is an important decision on the correct approach to the resolution of disputes by the FOS.

The rest of this document is only available to i-law.com online subscribers.

If you are already a subscriber, please enter your details below to log in.

Enter your email address to log in as a user on your corporate account.
Remember me on this computer

Not yet an i-law subscriber?

Devices

Request a trial Find out more