FOS re-calibrates for post-PPI era

With the impact of mass payment protection insurance claims and the Covid-19 pandemic on the wane, the Ombudsman may finally find itself in a stretch of 'business as usual'. Adam Samuel analyses the statistics.

Adam SamuelBA LLM DipPFS MCISI FCIArb Certs CII (MP&ER) Barrister and Attorney may be contacted atadamsamuel@aol.com.For links to where you can buy the second edition of 'Consumer Financial Services Complaints and Compensation', seewww.adamsamuel.com/writing.

The Financial Ombudsman Service's 'Plans and Budget for 2023/24' [1] appears to mark a turning point for that organisation: the creation of the Ombudsman scheme that it was always intended to be.