DORE AND ANOTHER v EASYJET AIRLINE CO LTD

[2023] Lloyd's Rep. Plus 42

COURT OF APPEAL

Before Lord Justice Males , Lord Justice Birss and Lord Justice Snowden

Aviation – Passengers – Delay and compensation – Dispute resolution – Airline’s terms and conditions providing that claim must first be submitted to online portal – Passengers’ compliance with such terms and conditions before commencing court action – Use of online dispute resolution system – Features of online dispute resolution system – Evidence – Where contents of online form managed by defendant and not available to claimant required – Regulation (EC) No 261/2004 (as amended by Part 4, section 8 of the Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019).