Lloyd's Law Reports

Professor Robert Merkin KC; Dr Johanna Hjalmarsson

Document

DORE AND ANOTHER v EASYJET AIRLINE CO LTD

[2023] 2 Lloyd's Rep. 9

COURT OF APPEAL

Before Lord Justice Males,Lord Justice Birss,Lord Justice Snowden

Aviation – Passengers – Delay and compensation – Dispute resolution – Airline's terms and conditions providing that claim must first be submitted to online portal – Passengers’ compliance with such terms and conditions before commencing court action – Use of online dispute resolution system – Features of online dispute resolution system – Evidence – Where contents of online form managed by defendant and not available to claimant required – Regulation (EC) No 261/2004 (as amended by Part 4, section 8 of the Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019).

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