The five principles of dynamic sourcing

If outsourcing, or sourcing as it’s becoming better known, has lost its way a little as recent debate is suggesting, how can it get back in favour and bring real value to insurers? Andrew Groth^* describes a new approach to designing, shaping and managing outsourcing relationships that focuses on business objectives and outcomes rather than on technological goals

There has been much about debate about the perceived ‘failure’ of outsourcing with little to suggest that the practice has an optimistic future. However, consider how long outsourcing has been serving a very real and valuable purpose and the numbers of insurers successfully benefiting from it, and the tables can be turned on this debate quite successfully – although not without some adaptations.