Reconfiguring the motor insurance value chain

Disaggregation of the motor insurance value chain is not only possible and happening already in key markets but that it is inevitable and desirable in all markets, says Richard McManus from PA Consulting Group

Customer buying habits are a key determinant of profitability, both of a market overall and of the players within it. Profits are squeezed when footloose customers choose a provider primarily on the basis of price.