Robert Jensen, chief executive, Kenyon International

Over the last decade, Kenyon International has been responsible for the recovery, identification and return of the deceased and their personal effects after a number of major airline crashes and other high profile disasters including the 9/11 terrorist attacks, the bombings of the night club in Bali and the US embassy in Baghdad, the Asian Tsunami, and the flooding of New Orleans after Hurricane Katrina. But the company’s relationship with the aviation insurance sector is far from easy: Mr Jensen says that there are still some underwriters who refuse to pay for DNA analysis of human remains and thereby deny families the comfort of having a loved one buried in an individual rather than in a mass grave

I come to the interview fully expecting to meet a man who is, in some way, indelibly marked by what he does for a living. But there is nothing to suggest that the world view of Robert A Jensen, the chief executive of Kenyon International Emergency Services, is that much darker than any one of the corporate executives and other travellers who gather in small busy groups around the chairs and leather couches in the marbled reception area of the hotel in the West End of London where Mr Jensen has agreed to talk with World Insurance Report .